Terms and Conditions

1. Introduction

1.1 These terms and conditions shall govern your use of our website.

1.2 By using our website, you accept these terms and conditions in full; accordingly, if you disagree with these terms and conditions or any part of these terms and conditions, you must not use our website.

1.3 If you [register with our website, submit any material to our website or use any of our website services], we will ask you to expressly agree to these terms and conditions.

1.4 You must be at least [18] years of age to use our website; by using our website or agreeing to these terms and conditions, you warrant and represent to us that you are at least [18] years of age.

2. Credit

2.1 This document was created using a template from SEQ Legal

You must retain the above credit, unless you purchase a licence to use this document without the credit. Warning: use of this document without the credit, or without purchasing a licence, is an infringement of copyright.

3. Copyright notice

3.1 Copyright (c) 2015 - 2016 Unicross Limited t/a Glasstops UK.

3.2 Subject to the express provisions of these terms and conditions:

(a) we, together with our licensors, own and control all the copyright and other intellectual property rights in our website and the material on our website; and

(b) all the copyright and other intellectual property rights in our website and the material on our website are reserved.

4. Licence to use website

4.1 You may:

(a) view pages from our website in a web browser;

(b) download pages from our website for caching in a web browser;

(c) print pages from our website;

(d) [stream audio and video files from our website]; and

(e) [use [our website services] by means of a web browser],

subject to the other provisions of these terms and conditions.

4.2 Except as expressly permitted by Section 4.1 or the other provisions of these terms and conditions, you must not download any material from our website or save any such material to your computer.

4.3 You may only use our website for [your own personal and business purposes], and you must not use our website for any other purposes.

4.4 Except as expressly permitted by these terms and conditions, you must not edit or otherwise modify any material on our website.

4.5 Unless you own or control the relevant rights in the material, you must not:

(a) republish material from our website (including republication on another website);

(b) sell, rent or sub-license material from our website;

(c) show any material from our website in public;

(d) exploit material from our website for a commercial purpose; or

(e) redistribute material from our website.

4.6 We reserve the right to restrict access to areas of our website, or indeed our whole website, at our discretion; you must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

5. Acceptable use

5.1 You must not:

(a) use our website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability or accessibility of the website;

(b) use our website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;

(c) use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;

(d) [conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent];

(e) [access or otherwise interact with our website using any robot, spider or other automated means[, except for the purpose of [search engine indexing]]];

(f) [violate the directives set out in the robots.txt file for our website]; or

(g) [use data collected from our website for any direct marketing activity (including without limitation email marketing, SMS marketing, telemarketing and direct mailing)].

[additional list items]

5.2 You must not use data collected from our website to contact individuals, companies or other persons or entities.

5.3 You must ensure that all the information you supply to us through our website, or in relation to our website, is [true, accurate, current, complete and non-misleading].

6. Your content: licence

6.1 In these terms and conditions, "your content" means all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files) that you submit to us or our website for storage or publication on, processing by, or transmission via, our website.

6.2 You grant to us a [worldwide, irrevocable, non-exclusive, royalty-free licence] to [use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media] OR [reproduce, store and publish your content on and in relation to this website and any successor website] OR [reproduce, store and, with your specific consent, publish your content on and in relation to this website].

6.3 You grant to us the right to sub-license the rights licensed under Section 9.2.

6.4 You grant to us the right to bring an action for infringement of the rights licensed under Section 9.2.

6.5 You hereby waive all your moral rights in your content to the maximum extent permitted by applicable law; and you warrant and represent that all other moral rights in your content have been waived to the maximum extent permitted by applicable law.

6.6 You may edit your content to the extent permitted using the editing functionality made available on our website.

6.7 Without prejudice to our other rights under these terms and conditions, if you breach any provision of these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may delete, unpublish or edit any or all of your content.

7. Your content: rules

7.1 You warrant and represent that your content will comply with these terms and conditions.

7.2 Your content must not be illegal or unlawful, must not infringe any person's legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).

7.3 Your content, and the use of your content by us in accordance with these terms and conditions, must not:

(a) be libellous or maliciously false;

(b) be obscene or indecent;

(c) infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;

(d) infringe any right of confidence, right of privacy or right under data protection legislation;

(e) constitute negligent advice or contain any negligent statement;

(f) constitute an incitement to commit a crime[, instructions for the commission of a crime or the promotion of criminal activity];

(g) be in contempt of any court, or in breach of any court order;

(h) be in breach of racial or religious hatred or discrimination legislation;

(i) be blasphemous;

(j) be in breach of official secrets legislation;

(k) be in breach of any contractual obligation owed to any person;

(l) [depict violence[ in an explicit, graphic or gratuitous manner]];

(m) [be pornographic[, lewd, suggestive or sexually explicit]];

(n) [be untrue, false, inaccurate or misleading];

(o) [consist of or contain any instructions, advice or other information which may be acted upon and could, if acted upon, cause illness, injury or death, or any other loss or damage];

(p) [constitute spam];

(q) [be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory]; or

(r) [cause annoyance, inconvenience or needless anxiety to any person].

8. Limited warranties

8.1 We do not warrant or represent:

(a) the completeness or accuracy of the information published on our website;

(b) that the material on the website is up to date; or

(c) that the website or any service on the website will remain available.

8.2 We reserve the right to discontinue or alter any or all of our website services, and to stop publishing our website, at any time in our sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if we stop publishing the website.

8.3 To the maximum extent permitted by applicable law and subject to Section 9.1, we exclude all representations and warranties relating to the subject matter of these terms and conditions, our website and the use of our website.

9. Limitations and exclusions of liability

9.1 Nothing in these terms and conditions will:

(a) limit or exclude any liability for death or personal injury resulting from negligence;

(b) limit or exclude any liability for fraud or fraudulent misrepresentation;

(c) limit any liabilities in any way that is not permitted under applicable law; or

(d) exclude any liabilities that may not be excluded under applicable law.

9.2 The limitations and exclusions of liability set out in this Section 9 and elsewhere in these terms and conditions:

(a) are subject to Section 9.1; and

(b) govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.

9.3 To the extent that our website and the information and services on our website are provided free of charge, we will not be liable for any loss or damage of any nature.

9.4 We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

9.5 We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

9.6 We will not be liable to you in respect of any loss or corruption of any data, database or software.

9.7 We will not be liable to you in respect of any special, indirect or consequential loss or damage.

9.8 You accept that we have an interest in limiting the personal liability of our officers and employees and, having regard to that interest, you acknowledge that we are a limited liability entity; you agree that you will not bring any claim personally against our officers or employees in respect of any losses you suffer in connection with the website or these terms and conditions (this will not, of course, limit or exclude the liability of the limited liability entity itself for the acts and omissions of our officers and employees).

10. Breaches of these terms and conditions

10.1 Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, or if we reasonably suspect that you have breached these terms and conditions in any way, we may:

(a) send you one or more formal warnings;

(b) temporarily suspend your access to our website;

(c) permanently prohibit you from accessing our website;

(d) block computers using your IP address from accessing our website;

(e) contact any or all of your internet service providers and request that they block your access to our website;

(f) commence legal action against you, whether for breach of contract or otherwise; and/or

(g) [suspend or delete your account on our website].

10.2 Where we suspend or prohibit or block your access to our website or a part of our website, you must not take any action to circumvent such suspension or prohibition or blocking[ (including without limitation [creating and/or using a different account])].

11. Variation

11.1 We may revise these terms and conditions from time to time.

11.2 [The revised terms and conditions shall apply to the use of our website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.] OR [We will give you written notice of any revision of these terms and conditions, and the revised terms and conditions will apply to the use of our website from the date that we give you such notice; if you do not agree to the revised terms and conditions, you must stop using our website.]

11.3 If you have given your express agreement to these terms and conditions, we will ask for your express agreement to any revision of these terms and conditions; and if you do not give your express agreement to the revised terms and conditions within such period as we may specify, we will disable or delete your account on the website, and you must stop using the website.

12. Assignment

12.1 You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions.

12.2 You may not without our prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

13. Severability

13.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

13.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14. Third party rights

14.1 A contract under these terms and conditions is for our benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

14.2 The exercise of the parties' rights under a contract under these terms and conditions is not subject to the consent of any third party.

15. Entire agreement

15.1 These terms and conditions, together with [our privacy and cookies policy], shall constitute the entire agreement between you and us in relation to your use of our website and shall supersede all previous agreements between you and us in relation to your use of our website.

16. Law and jurisdiction

16.1 These terms and conditions shall be governed by and construed in accordance with [English law].

16.2 Any disputes relating to these terms and conditions shall be subject to the [exclusive] OR [non-exclusive] jurisdiction of the courts of [England].

17. Deliveries

17.1 We do not guarantee Lead time or any Delivery time stated on our website or via any means of communication with Glasstops UK. Each order is bespoke made and does require adequate time to manufacture and deliver. However as these are custom made items, it is possible for errors to occur during production for example, resulting in time being required to produce a replacement item. It is however very uncommon for us to require more than 10 working days to complete and deliver an order.

17.2 We cannot specify a time of delivery. We have a contract with a 3rd party delivery company of which we cannot control delivery routes. Tracking information is provided via email to the email address you have provided us by our delivery company directly on the afternoon prior to the day of delivery (This excludes weekends).

17.3 Deliveries are made during week days only unless otherwise agreed by Glasstops UK prior to order being placed.

17.4 If the wrong delivery address has been provided to us and you have not contacted us to correct this before we have dispatched the item, you will be responsible for all covering additional costs of having the item returned to us and redelivered to the correct address. The cost of this does vary by item size, weight and destination. The item will not be resent until these additional costs have been paid by the customer.

17.5 2 Delivery Attempts will be made to the address you have advised by our 3rd party delivery company. If no one is present to take delivery a ticket will be left at the address. Should none of the delivery attempts be sucessful due to no one being present, additional delivery costs will be incurred.

17.6 Delivery is made to the entrance of your building. Glasstops UK and our delivery company are not responsible for taking the item beyond the entrance. Glasstops UK and our delivery company are not responsible for removing the item from the packaging or disposing of the packaging itself.

17.7 Our courier will provide a one man service to deliver your consignment. Items exceeding 40kg may require assistance in unloading the consignments from the delivery vehicle. For extremely heavy items, multiple parties, or machinery may be require to safely unload your order. You will be notified of the weight of your consignment when the order is dispatched. Glasstops UK is not responsible for making these arrangements.

18. Returns, Refunds and Order Cancellations (The Consumer Protection (Distance Selling) Regulations 2000)

18.1 All items are bespoke made to order, because of this, cancellation refunds are subject to having any costs that have been incurred by part production of your item to be deducted from the refunded amount. This will largely be influenced by the length of time between time and date of order to time and date of cancellation notification. Please contact us as soon as possible to minimize or potentially avoid this from happening.

18.2 Orders / Items cannot be returned to us for a refund if the order has been produced correctly to your order and within our manufacturing tolerances, as these items are produced to your requirements and have no re-salable value. By placing an order with us you enter a contract between the customer and Glasstops UK. This contract does not entitle you to a 7 day cooling off period.

18.3 We will advise you whether the goods should be returned to us if it appears that the goods are defective. We will advise on how to pack your goods ready for collection to return them to us. Return of the goods does not entitle a full refund of purchase price or postage costs incurred, the goods will remain the customers property and would incur storage charges, until proof of unfit for propose had been proven by an independent professional body on behalf of both parties, would a full refund be given.

18.4 Once the item has been removed from its packaging, we do not accept any responsibility for damage such as scratches or chipped edges for example. All items are inspected and signed off before packaging and dispatching the item. Inspect your item before removing it from its packaging. Contact us if you have found a defect / damaged area via email at sales@glasstops.co.uk with a description and photo of the defect / damage.

18.5 Any defect / damage must be reported to us within 24 hours of the item arriving at its destination. Beyond this we do not take responsibility of any items as there is reasonable opportunity for the damage to have taken place in the chosen place or storage or during handling in this period.

18.6 In the instance of a damaged item being delivered, Glasstops UK must be allowed a second attempt to provide a replacement item before refunds / cancellations can be considered. The standard leadtime must be accepted for this replacement item.

19. Manufacturing Tolerances

19.1 We manufacture all of our items (unless agreed with Glasstops UK prior to order being placed) to a tolerance of +/- 2mm.

19.2 Defects in glass can occur. If a defect can be found when stood further than 3 meters away (GGF UK Standard for Toughened or Laminated Glass) you may be entitled to a replacement item. If this is the case please contact us at sales@glasstops.co.uk with a description and photo of the defect.

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