All information regarding fire resistant / rated glass on this page can only be considered valid if the glass has been glazed to the manufacturers guidelines found in the relevant product certification.
We offer a range of different Fire Rated Glass (also known as Fire Resistant Glass) products each with varying levels of protection. The protection these glass products provide is defined by two properties:
Integrity (Measured in Minutes) defines how long the glass will give structural resistance in relation to the application and passage of flame and smoke to the glass.
Insulation (Measured in Minutes) defines the resistance to the passage of heat through the glass.
Our website calculates available delivery dates based on the amount of time required to manufacture your
order.
Deliveries take place using third party courier delivery services. Once we have completed manufacturing your
order, we dispatch your order in one of the following ways depending on the option you have
selected at the Delivery stage:
Tuffnells (Boxed)
Orders leave us on the working day prior to your selected delivery date in suitable glass packaging.
Tracking information along with contact details for the courier company are provided on the evening that the
order is dispatched. Once an order has been dispatched and is in the courier's possession, any changes to
delivery arrangements should be made with them directly.
If you are unable to be present during delivery and the item ordered does not require additional help for
unloading (this is prompted and confirmed during the order process), a note for the courier can be left in
both the Shopping Cart message box and as a note on the Door of the delivery address.
Tuffnells Service Options
8am to 6pm - This is an Economy service and results in the courier delivering the order
at an unspecified time between 8am and 6pm depending on delivery route and work load. On the day of delivery
this time still cannot be specified by Tuffnells.
12:00 Express - This is a Premium service that ensures the courier will make the delivery
before 12:00 Midday.
10:30 Express - This is a Premium service that ensures the courier will make the delivery
before 10:30am.
9:30 Express - This is a Premium service that ensures the courier will make the delivery
before 9:30am.
Fragilistics
Fragilistics are a specialist delivery company of fragile goods, making them an ideal Glass courier.
Once Fragilistics have collected your order from us, they will contact you to co-ordinate your delivery with
you.
Maximum Limits of this Delivery method:
Maximum Glass Thickness : 7mm
Maximum Glass Weight : 40kg
Maximum Glass Dimensions : 2700mm x 1580mm
Our website confirms whether the item you are specifying is beyond any of these limits and disables the
delivery option should that be the case.
Orders delivered by Fragilistics do not require packaging as specialist glass delivery vehicles are used.
Important Info (All Delivery Types)
Due to the nature of manufacturing bespoke products, we may need to delay a dispatch of an item should it
fail Quality Control. In these instances, we will remake the item and inform the customer of a delay and
provide a range of currently available delivery dates.
Customers should receive and check their orders are correct and undamaged before arranging any installation
or follow up works. Glasstops UK does not accept any responsibility should this recommendation not be
followed.
As per standard policy for delivery courier services, deliveries are made to the building entrance of the
delivery address provided.
Q. Which Thickness and Type of glass do i need?
A. For all Fire Glass products, the specification of the glass type and thickness that should be used must be determined by the local building authority. This is not something we can advise on.
Q. Is the Glass Toughened?
A. Fire Glass is not toughened by design. This is due to the Laminate Interlayers or Wire incorporated in to the glass itself to provide its Fire Resistant properties.
Q. Are all of the edges safe?
A. Fire Glass comes with a range of edges based on the type selected. All wired products have sharp edges and must be handled with more care than all other types of Fire Glass, which feature foil taped edges.
Q. What are "Dubbed Corners" and do i need them?
Q. I require glass made to an irregular shape, how can i order this?
A. For more complex shapes, the best method is to produce a template in order for us to replicate the design in glass. For more information on this, see our Glass to Template page:
