We send our products to our customers using a National Courier company. They will provide you with Tracking Information and correspondence on the evening prior to the day of delivery via E-mail.
Delivery is made to the entrance of your building. If Larger (Heavy) Items are ordered, you are required to provide assistance for the delivery driver as all orders are dispatched on a "One man service", please bare this in mind when selecting the Delivery Date.
Our website allows you to pick a delivery date that is suitable for you from a range of available Delivery Dates.
The amount of time we require to produce your glass order is dependant on the order itself and is reflected by the available Delivery Dates. For example, a product that can be manufactured in a shorter amount of time (such as a rectangle of a low glass thickness) will allow for an earlier delivery date to be selected compared to a product with a more complex requirement (such as cutouts or additional finishing processes).
Please be aware we are unable to call ahead of delivery, however we do offer timed services as described below to make delivery more convenient for our customers. Unfortunately the timed services are only available within Mainland UK (excluding Highlands).
In addition to being able to select a suitable delivery date, you may also select a suitable time slot from the following options:
8am to 6pm - This is the lowest cost delivery service available. Deliveries to Scotland / Ireland / Isle of Wight also take place within these times.
Pre 12:00 - This is the lowest cost timed delivery service available. Using this service, the courier will make delivery between the hours of 7am and 12 Midday.
Pre 10:30 - When selecting this service, the courier will make delivery between the hours of 7am and 10:30am.
Pre 9:30 - When selecting this service, the courier will make delivery between the hours of 7am and 9:30am.
The actual time of delivery within these hours are based on factors such as routes, workload and traffic. Due to this, we cannot provide more specific times other than as described above.
If you are not going to be in on the day of delivery you have a couple of options:
Signed Note - Leaving a signed note on your door with clear instructions as to where the delivery driver may leave the package (such as a specific neighbour / safe area / etc) is an available option so long as the address is not within a tower block / flats / similar. This option is taken at the customer's own risk.
Change Delivery Date - If we are contacted within our working hours (7am to 4.30pm) atleast two working days before the delivery is scheduled to take place, we will be able to modify the delivery date.
Multiple Attempts - If the first delivery attempt is missed, the courier will leave a card. Typically the courier will attempt delivery the following working day. We recommend contacting the courier directly using the card left to confirm whether or not you will be able to accept the delivery on the next attempt.
We package our glass within strong wooden containers to ensure the maximum level of protection for the glass during transportation.
We have put together a simple PDF guide to help explain the best method of removing the packaging. Use the link or icon below to View / Download the guide.Unpackaging Instructions
In the unlikely event that the glass has broken during transit, do not attempt to remove the glass from the box. Instead, simply remove one side of the box and take a photograph (to be sent to us at firstname.lastname@example.org ). Once you have a photograph, screw the removed wood back into position.
We understand that handling glass is a new experience for many of our customers, here are some points to follow when handling glass:
Glass cannot be dragged across any surface, for example, if a piece of glass has been laid into position to be used as a Table Protector but needs to be aligned or moved at all, the glass must be lifted up off of the surface and repositioned. Any fine dirt on the surface will scratch the glass under its own weight.
Glass should not be flexed, even though toughened glass is more tolerant to flexing, it should be avoided at all times. Instead, Glass should be carried upright and "rolled across" a straight edge to a horizontal position if the glass is to be positioned horizontally.
The idea here is to prevent the glass from flexing in any direction at any time during handling as this could cause a breakage.
A Glass Edge cannot be placed on a hard surface, this would cause the glass to break (both Toughened or Annealed). Placing a glass edge on to Carpet or Wood is recommended if necessary.